Cancellation & Refund Policy
At Sorava Minds, we aim to provide a flexible and supportive service while maintaining a professional framework that respects both our clients’ commitment and our practitioners’ time.
1. Session Cancellations & Rescheduling
Notice Required: We require at least 24 hours’ notice to cancel or reschedule an appointment.
Late Cancellations: Appointments cancelled or rescheduled with less than 24 hours’ notice will be charged at the full session fee.
Missed Appointments: If you do not attend a scheduled session without prior notice, the full session fee will apply.
Exceptions: We understand that emergencies and sudden illnesses happen. Discretionary exceptions may be considered on a case-by-case basis.
2. Client Self-Service Rescheduling & Cancellations
Automated Links: Clients can reschedule or cancel their appointment directly up to 24 hours prior to the scheduled start time using the manage booking link provided in their booking confirmation and reminder emails.
Notifying Us: When using the self-service link to reschedule or cancel, we kindly ask that you also drop us a quick email at hello@soravaminds.co.uk to notify us of the change so we can update our schedule smoothly.
Within 24 Hours: Within 24 hours of the scheduled start time, automated self-service changes are disabled. Any cancellation or request to move a session within this window must be communicated directly via email at hello@soravaminds.co.uk and will be subject to our standard late-cancellation terms.
3. Refund Policy for Single Sessions
Completed Sessions: Solution Focused Hypnotherapy involves a collaborative therapeutic process. Because time, expertise, and therapeutic support are delivered during each appointment, completed sessions are non-refundable.
Pre-paid Sessions Cancelled in Advance: If you pay for a single session in advance and cancel with more than 24 hours’ notice, you will receive a full refund or can apply the payment toward a rescheduled date.
4. Refund Policy for Block Bookings / Packages
Unused Sessions: If you purchase a multi-session package (e.g., 4 sessions) and decide to discontinue therapy before completing all sessions, unused sessions may be refunded upon request.
Recalculation: Any completed sessions within a cancelled block booking will be recalculated at the standard single session rate (£65 per session). The remaining balance will then be refunded to you.
5. Practitioner Cancellations
In the rare event that Sorava Minds needs to cancel a session due to illness or unforeseen circumstances, we will contact you as soon as possible to offer:
A rescheduled appointment at the earliest convenient time, or
A full refund for that specific session if payment was made in advance.
6. How to Request a Cancellation or Refund
To cancel, reschedule, or inquire about a refund, please contact us by email at hello@soravaminds.co.uk.